Refund and Returns Policy

Last updated: February 2026

At Lone Forge Drinkware, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, unwashed, and in its original condition
• The item must be returned in its original packaging
• Return requests must be submitted within 14 days of delivery

Due to the handcrafted nature of our products, minor variations in engraving depth, texture, or finish are considered normal and are not considered defects.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used, damaged, or altered items
• Items returned without original packaging
• Final sale or clearance items
• Gift cards
• Custom or personalized items (if applicable)

3. How to Initiate a Return

To start a return, please contact us at contact@loneforgedrinkware.com
with:

• Your order number
• A brief description of the reason for return
• Photos of the item (if the item is damaged or defective)

Returns sent without prior authorization may not be accepted.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery and include clear photos of:

• The damaged item
• The packaging
• The shipping label

We will evaluate the issue and, if approved, offer a replacement or refund at no additional cost.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your payment provider
• Shipping cost included in the product price are non-refundable, unless the return is due to our error or a defective item.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

7. Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account or payment provider
• Contact your credit card company, as processing times may vary

If the issue persists, contact us at info@loneforgedrinkware.com

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.
Changes will be posted on this page with an updated “Last updated” date.

10. Contact Information

For questions about returns or refunds, please contact us at:

Email: contact@loneforgedrinkware.com

Business Name: Lone Forge Drinkware
United States